Zone Director : Maurice DANCER Chef Concierge The Pierre, A Taj Hotel Fifth Avenue at 61st Street New York, NY 10065 - USA Phone : + 212 940 81 08 Fax : + 212 940 81 43 email : chocsan@aol.com
ARGENTINA - BRAZIL - CANADA - MEXICO - UNITED STATES

Turning the page ...

As we have all embraced the arrival of the new decade and reflected upon 2009, we begin to set our sights on what impact we can have upon hospitality and the guest’s experience in this advancing digital age and economic transition. As you review the end-of-year activities from the American Zone in the following pages, I invite you to incorporate the words of the Serenity Prayer into your personal and professional goals for 2010 – “God, grant me the serenity to accept the things that I cannot change; courage to change the things that I can; and the wisdom to know the difference.

My sincere Thanks to all the American Zone Presidents for their leadership and inspiration in upholding the high standards of UICH, Les Clefs d’Or within their memberships through the “highs” and “lows” of 2009!

We have a great journey ahead as we prepare for the 58th International Congress in 2011 - Toronto, Canada!

In Service Through Friendship,
Maurice Dancer

Zone report Winter 2009 - 2010