Shujaat KHAN
Chef Concierge
The Capital Hilton
1001 16th Street NW
Washington D.C. 20036 - USA

email : shujaat.khan@hilton.com

aridus e lasso veniebat anhelitus ore, metaque erat longe: tum denique de tribus unum fetibus arboreis proles Neptunia misit. obstipuit virgo nitidique cupidine pomi declinat cursus aurumque volubile tollit; praeterit Hippomenes: resonant spectacula plausu. illa moram celeri cessataque tempora cursu corrigit atque iterum iuvenem post terga relinquit: et rursus pomi iactu remorata secundi consequitur transitque virum.

pars ultima cursus restabat; 'nunc' inquit 'ades, dea muneris auctor!'inque latus campi, quo tardius illa rediret, decit ab obliquo nitidum iuvenaliter aurum. an peteret, virgo visa est dubitare: coegi tollere et adieci sublato pondera malo inpediique oneris pariter gravitate moraque, neve meus sermo cursu sit tardior ipso, praeterita est virgo: duxit sua praemia victor.

Lionel LORANS
Chef Concierge
Hôtel Raphael
15 avenue Kléber
75116 Paris

Phone : 33 1 53 64 32 00
email : lionel.lorans@gmail.com

aridus e lasso veniebat anhelitus ore, metaque erat longe: tum denique de tribus unum fetibus arboreis proles Neptunia misit. obstipuit virgo nitidique cupidine pomi declinat cursus aurumque volubile tollit; praeterit Hippomenes: resonant spectacula plausu. illa moram celeri cessataque tempora cursu corrigit atque iterum iuvenem post terga relinquit: et rursus pomi iactu remorata secundi consequitur transitque virum.

pars ultima cursus restabat; 'nunc' inquit 'ades, dea muneris auctor!'inque latus campi, quo tardius illa rediret, decit ab obliquo nitidum iuvenaliter aurum. an peteret, virgo visa est dubitare: coegi tollere et adieci sublato pondera malo inpediique oneris pariter gravitate moraque, neve meus sermo cursu sit tardior ipso, praeterita est virgo: duxit sua praemia victor.

Roger BASTONI
Chef Concierge
Hôtel Majestic Barrière
14 Boulevard de la Croisette
06400 CANNES - France

Phone : 33 4 9298 7700
email : rbastoni@lucienbarriere.com

I was born some sixty years on a beautiful resort in the south of France called Cannes which most of you have heard of because of its International Film Festival.  School was not my favorite and I was introduced to my first job as a page boy (during holiday time) very soon in my life. I had what I call a "classic " Concierge learning session over a 7 years period to end up in the hands of my mentor , none other than masterful Andre Damonte. Under his leadership, I grew up to be what I was going to be for the rest of my life and that is a professional Concierge, a "Clefs d'Or".

I was a member of the British Golden Keys before going back to Cannes in 1976 ; I took part in the activities of the regional Clefs d'Or association and, in 1998, became French Vice-president to Jean Claude Elgaire. In 2003, I became the President of l'Union Nationale des Concierges d'Hôtels "Les Clefs d'Or" - France. More recently, in Vienna and with your support, I was elected your International President.

In my electoral program, I engaged myself, together with the Executive Committee, to serve our Association in the very best of my abilities. Two years is a short time to get acquainted with the running affairs and finalising specific missions, but you can trust me to try my very best.

I am married, the father of two young men who are following daddy's footsteps. Yannick is the Chef Concierge at the Fouquet's Barriere in Paris, Gilles is one of my assistants.

I look forward to all the challenges which will come at me but "above all" look forward to meeting most of you , I look forward to being your friend.

ROGER

Jean-Roland BOUTILLE
Chef Concierge
Hôtel Bel Ami
7-11 rue Saint-Benoît
75006 PARIS - France

Phone : 33 1  4261 8708
email : concierge@hotel-bel-ami.com

aridus e lasso veniebat anhelitus ore, metaque erat longe: tum denique de tribus unum fetibus arboreis proles Neptunia misit. obstipuit virgo nitidique cupidine pomi declinat cursus aurumque volubile tollit; praeterit Hippomenes: resonant spectacula plausu. illa moram celeri cessataque tempora cursu corrigit atque iterum iuvenem post terga relinquit: et rursus pomi iactu remorata secundi consequitur transitque virum.

pars ultima cursus restabat; 'nunc' inquit 'ades, dea muneris auctor!'inque latus campi, quo tardius illa rediret, decit ab obliquo nitidum iuvenaliter aurum. an peteret, virgo visa est dubitare: coegi tollere et adieci sublato pondera malo inpediique oneris pariter gravitate moraque, neve meus sermo cursu sit tardior ipso, praeterita est virgo: duxit sua praemia victor.

Treasurer's mission

- Keeps accounts in good running order
- Elaborates budgets for Y and Y+1
- Prepares invoices for all member sections to be given out at international meetings

Michael ROMEI
Chef Concierge
Waldorf Towers
100 E. 50th Street
NEW YORK NY  10022 - United States

Phone : 1 212 872 4718
email : michael_romei@hilton.com

I am very happy to serve on the International Board of Directors and to assist our General Secretary Virginia Casale. Since 1993 I have been a LCD member and have had the opportunity to attend most congresses and travel the world visiting concierge friends and colleagues.  Currently I am Chef Concierge of The Waldorf Astoria/Waldorf Towers in New York, NY, faculty member of the New York University Continuing Education Program and frequent lecturer in universities and travel related industries.  It is always a pleasure to serve you and help with any assistance!

General Secretary's mission

- Responsible for the international communication
- Provides agendas for official meetings
- Elaborates an agenda for all functions
- Gathers and transmits elements for international review 

Virginia CASALE
Chef Concierge
Hôtel Sofitel Montréal
1155 Sherbourne West
MONTREAL, P. Québec - Canada

Phone : 1 514 788 3046
email : virginia.casale@accor.com

Hers is the first smile you see when you step into the lobby at Sofitel Montréal. Virginia has close to 25 years of experience in concierge and guest service, working in many of Montreal’s premier hotels. She counts three openings of desks during these years: at the first boutique hotel in the city, the Loews Hotel Vogue, where she was Chef Concierge for 9 years before moving to the Delta Centre-Ville where she set up a lobby and an executive floor desk and finally the opening of the latest five star property, Sofitel Montreal. She made her debut in the business as concierge at the Hyatt Regency coming from four years at the RIO (Regie des Installations Olympiques).

Ms. Casale currently serves as General Secretary for a second mandate of the UICH, the first woman to do so since 1952 and the first Canadian ever to have a position on the executive board. She was also President of “Les Clefs d’Or Canada” for six years and again the first woman to do so as well as the first person outside Toronto- and thus the first Quebecer. She had reached the Zone Director of the Americas for UICH, on her last two years of presidency, whose responsibilities were to oversee the development of the association in Central and South America. As Chairman of the Organizing Committee, Ms. Casale and her team successfully orchestrated “Les Clefs d’Or 4th Congress of the Americas” in Quebec in 2001 among all the other national congresses which were organized during her presidency.

Ms. Casale is a graduate of McGill University in Languages and Literature, with honours in Italian and is fluent in four languages.

1st Vice President's mission :

- Acts as representative of International President when absent
- Maintains relationship with partners
- Creation of new partners contacts

Emmanuel VRETTOS
Chef Concierge
Hotel Mistral
105 A. Papanastasiou Ave.
185 33 CASTELLA-PIRAEUS - Greece

Phone : 30 210 4117150
email : e.vrettos@hotmail.com

Born the 6th of October 1957, I have started my carrier in April 1984 as a bellboy in “King Minos”, a 5 star hotel in Athens.
1985, I moved to the Concierge Desk.
1988, I have joined the “Clefs d’ Or” Hellas and had the honor to have significant colleagues as mentors, who convey me the spirit and the values of U.I.C.H.
1989, moved to “Mistral Hotel”, a 4 star private property in Piraeus, as Head Concierge, position which I keep until today.
1991, board member (Treasurer) and since 1993 I have been continuously electing as a General Secretary.
Attending to all Congresses and International Meetings (with few exceptions) representing the Hellenic Section I have done my best to its interest.
2002, Chairman of the organizing committee for the 49th International Congress in Athens.
2003, President of the Hellenic Section for a 3 years term.
2004, at the 52nd International Congress in Manila I was elected as Mediterranean Zone Director. During my mandate a new section (Egypt Clefs d’ Or) was established and developed and I have made contacts with colleagues within the Zone, such as in Lebanon, Malta, Jordan and Gibraltar.
2006, re-elected as President of the Hellenic Section.
2007, at the 54th International Congress in Vienna I was unopposed elected as 3rd International Vice President. 

2nd Vice President's mission :

- Supervision of future congresses and presence of youngsters
- Responsible for edition of book of members & international review
- Helps in the follow-up with the treasury

Colin TOOMEY
Chef Concierge
Shangri-La Hotel Sydney
176 Cumberland Street
Sydney NSW 2000
Australia

Phone : +0061 2 9250 6018
email : concierge.SLSN@shangri-la.com

aridus e lasso veniebat anhelitus ore, metaque erat longe: tum denique de tribus unum fetibus arboreis proles Neptunia misit. obstipuit virgo nitidique cupidine pomi declinat cursus aurumque volubile tollit; praeterit Hippomenes: resonant spectacula plausu. illa moram celeri cessataque tempora cursu corrigit atque iterum iuvenem post terga relinquit: et rursus pomi iactu remorata secundi consequitur transitque virum.

pars ultima cursus restabat; 'nunc' inquit 'ades, dea muneris auctor!'inque latus campi, quo tardius illa rediret, decit ab obliquo nitidum iuvenaliter aurum. an peteret, virgo visa est dubitare: coegi tollere et adieci sublato pondera malo inpediique oneris pariter gravitate moraque, neve meus sermo cursu sit tardior ipso, praeterita est virgo: duxit sua praemia victor.

3rd Vice President's mission

- Coordinates actions of Zone Directors with national Presidents
- Responsible for each countries documents in Paris head office
- Motivates national Presidents in their youth programs
 

Robert WATSON
Chef Concierge
The Willard Inter-Continental
1401 Pennsylvania Avenue N.W.
WASHINGTON D.C. 20004 - United States

Phone : 1 202 628 9100
email : robert_watson@interconti.com

Joining the Willard InterContinental Washington in February of 2006, Chef Concierge Robert Watson brings to the DC landmark hotel over 30 years of concierge service experience accrued from working in properties all over the world.  Most recently, Watson served as Chef Concierge at the five star deluxe Landmark London Hotel overseeing a staff of 35 employees.
Prior to this, he has held Chef Concierge positions at the Grosvenor House Hotel, the Park Hyatt Carlton Tower, and the MayFair InterContinental Hotel in the United Kingdom.

Watson has also held this prestigious position at the Hotel InterContinental in Luxembourg, the Cape Sun Hotel in Cape Town, South Africa and the InterContinental Sandton Sun Hotel in Johannesburg where he aided in the hotel’s opening.  His duties during this time included creating hotel policy and procedure as well as the development of their training manual for all concierges, porters, doormen and drivers.

Currently the International Vice President of Les Clefs d’Or, Robert has also held the positions of International Delegate for the Golden Keys of Great Britain and Treasurer of the Golden Keys of Great Britain in addition to being a member for over 25 years.  He is currently an active member of the Les Clefs d’Or, USA.

Fluent in five languages, including Spanish, French and Italian, Robert’s international perspective began during his childhood where he was raised in both Uruguay and Costa Rica, where he attended a French school before settling in the United Kingdom to begin his illustrious career.  Now based in Washington DC with his wife and three children, Robert Watson offers each guest an in-depth knowledge of Washington DC with a professional and pleasant demeanor.

The Executive Committee consists of 9 members :

• The President
• The Past President
• Three Vice Presidents (First, Second, and Third)
• The French President, to act as Representative of the International President in Paris.
• General Secretary
• Assistant General Secretary
• Treasurer

The Executive Committee takes office immediately after its election for a two-year mandate.

Duties of the executive Committee :

• 1st Vice-President
  • Acts as representative of International President (when absent)
  • Maintains relationship with partners
  • Creation of new partners’ contacts
• 2nd Vice-President
  • Supervision of future congresses and presence of youngsters
  • Responsible for edition of Book of Members & International Review “in good time”
  • Help follow-up with Treasury
• 3rd Vice-President
  • Co-ordinates actions of zone directors with national presidents
  • Responsible for each country’s documents in Cambon office
  • Motivates national presidents in their youth programs
• Internat. Secretary
  • Responsible for all the international communication
  • Provides agendas for official meetings
  • Gathers & transmits elements for International Review
  • Elaborates an agenda  for all functions
• Internat. Treasurer
  • Keeps accounts in good running order
  • Budget for “N” and “N+1”
  • Prepares invoices for all member nations to be given out at international Meetings
• Representative of International President in Paris
  • Make sure that all countries have provided Cambon Office with all requirements
  • Currently, responsible for international website
  • Running of current affairs in Paris of Int. President absence
• Past president
  • Support the newly elected president during his mandate
  • Remains at UICH disposal for information relating to his mandate